@stefano

I think this valuable story fits better in your blog. Things get lost easily on Mastodon.

@stefano WTF equipment do they use for that, that normal Type 1+2 Overvoltage Protection (what I assume given for installations like this) don't help?

@stefano well that was a wild story, thanks for sharing, I enjoyed the read

@stefano

nothing beats a heartbeat when it comes to monitoring

@stefano

This is madness.

@stefano Way to go! I am glad you caught the situation before the criminals got what they wanted.

@stefano I'm upset this didn't turn into a story of how the police laid a trap.

Uptime Kuma is dope tho.

Damn you Stefano.

You just spoiled a future Netflix movie.

Instead of watching in 2027 : `The Power Surge Heist`... we will have `The Uptime` with Stefano as sysadmin.

Following you so i can keep up with all the movies i will be missing.

@stefano 👍
db

@stefano Good for you. If next time, you could solve your problems without involving people who are sick at home with a serious family issue on top, that would be great.

@stefano Have to integrate this story into the pitch for our monitoring service 😁

@stefano wow. Great example. 🙏🏻

@stefano hi, why havent you posted this into a common blog post?

@stefano @tom_tom 🥶😱

@stefano knowledge to take out a security system: aquired

@stefano I wasn't aware of this kind of problems with internal monitoring and the importance of external monitoring. However, I think is more important to monitor the monitoring server or to have one heartbeat of the monitoring system (external or internal). Because the external monitoring system could also fail without being aware of it.

@stefano
I just want to say, this is one of those long, esoteric, fascinating, entertaining threads like you used to see on Reddit, and it's great to see here on the Fedi, minus all the Reddit bullshit. Good job everyone!

@stefano
even my new home alarm is coupled with a external monitoring alarm center that recognize tampering/sabotage jn addition to the "normal" alarms based on sensors etc. it costs a yearly subscription, but having a break in in the past, we considered it worthwile when we renovated our home.

@stefano I must repeat this Never trust in onsite backups either. Fire will destroy those. And RAID is not backup.
You know this but it bears repeating!

In the first sentence you mention a "data center", but such an attack would not work with a data center, to be one you need to have two buildings with independent power supply, at a safe distance, etc etc. I think this was at best a hosting room, not a data center.

@stefano @andrew Well... that escalated quickly beyond where I was expecting it to go.

Internal monitoring can go dark.
External monitoring tells the truth.

Great example of why both matter.

@stefano AFAIK, professional alarm systems should function based on the principle that "if it doesn't send periodic alerts saying that everything is ok, and there's no scheduled downtime, then something clearly isn't ok, and somebody needs to be send to investigate it asap."

@stefano The true horror part of this story:

> The office was closed for the holidays, but I contacted the IT manager anyway. He was home sick with a serious family issue, but he got moving.

Home for the holidays, sick, serious family issue?? Who cares! You know what's more important?? Keeping that data center up and running!

Glory to sacrificing yourself for the system!!

Or maybe get someone else next time.

@stefano zapping the power lines, eh? Looks like the perfect solution to my nuisance neighbors with the big loudspeakers.

@stefano And while not relying on internal monitoring make sure your external monitoring doesn't share anything with the monitored systems:

Different ISP, different cloud provider if in the cloud, no shared infra at any level

@stefano Thanks for all the info about the company's internal setup.

@stefano
Hey! Thanks for the inside story! I love happy endings.

@stefano Great story and appropriate setup!

@stefano
Wow! Cool story

@stefano that's impressive. meanwhile I accidentally stumbled on your website:
You have shared many useful items in a thoughtful way. I appreciate it, and am glad to let you know. 😀

@stefano This immediately brought to mind coming into the office after a holiday weekend in 2005 and finding “my” computer room dark. I found our infrastructure manager, who told me that they had an unexpected power outage over the weekend. Confused, I said “But how is that possible? We have multiple feeds and a huge uninterruptible power supply!”

I will never forget his response, delivered in his thick Scottish brogue: “Yes, we do. But it doesn’t do much good when the UPS catches fire.” 😳

@stefano This is a pretty important knowledge to have!

@stefano thanks for sharing this.