A public utility moved from paper notes to ToughBooks, hoping to speed up field changes.
Result? Poorly entered data at high speed — a whole new problem created by the push for digitalization.
Drucker said it best: “Doing efficiently what should not be done at all.”
Full episode: https://youtu.be/VcuidpHWct8
#Tech #Business #Automation #Operations #ProcessDesign #Digitalization