If your mastodon instance is hosted with toot.io, I highly recommend moving your instance to a more reliable hosting provider.
I’ve had a terrible experience since they were sold by the original owner and I plan to move our instance to a new host asap.
Unresolved slowdowns. Lack of replies from support. Unnecessary hurdles to get them to respond. Unending hours of stress.
I have lost all faith in their service.
RE: https://mstdn.games/@britt/116013094706931728
So, I helped Britt out with moving her instance to a new server provider this week.
While the people at toot.io were relatively helpful in our email chain (once she was finally able to get a hold of them in the first place anyways), the setup at toot.io was a bit strange and not optimized for an instance of her size. The actual server itself was well *over*powered for her to be seeing the slowdowns she was, and Mastodon & especially Postgres just weren’t using those resources to a full extent.
Honestly the biggest red flag 🚩🚩🚩 to me isn’t what toot.io is doing now necessarily, but that it was apparently sold(?) to completely new management without notice to customers. In a niche service industry like this, that seems like a big problem to me, to not even explain who’s taking over and why you should trust them.
The previous ownership is probably more at fault for this relatively speaking, but it’s probably a good opportunity for toot.io customers to reevaluate their hosting options… Even if you ultimately end up sticking with toot.io, you simply might not be fully aware of what’s going on over at your own hosting company anymore, and that’s always worth double-checking 👀
#MastoAdmin #MastodonAdmin #MstdnGames #InstanceMigration #Tootio
